Terms of service

Effective Date: July 28, 2026

Welcome to CozyPawsHub.store. We are delighted to welcome you to our online store, where we thoughtfully curate comfortable, functional, and beautifully designed products for cats, dogs, and their families. Inspired by the principles of Modern Japandi, our philosophy combines simplicity, quality craftsmanship, honesty, and everyday comfort.

These Terms of Service ("Terms") govern your access to and use of the CozyPawsHub.store website, products, services, and all related content. By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

If you do not agree with these Terms, please discontinue use of our website and services.

1. Acceptance of Terms

By visiting, browsing, creating an account, or purchasing products through CozyPawsHub.store, you confirm that you:

  • Are at least the age of majority in your jurisdiction or have the permission of a legal guardian.
  • Have the legal capacity to enter into binding agreements.
  • Will comply with all applicable laws and regulations.
  • Agree to these Terms of Service and our related policies.

These Terms apply to every visitor, customer, business partner, and user of our website.

2. About CozyPawsHub.store

CozyPawsHub.store specializes in thoughtfully selected pet comfort products, including but not limited to:

  • Pet cooling mats
  • Elevated pet beds
  • Cat houses
  • Foldable pet beds
  • Pet accessories
  • Pet home essentials

Our goal is to provide products that improve everyday comfort while maintaining a modern, calm, and practical lifestyle for pets and their owners.

3. Changes to These Terms

We reserve the right to modify, update, or replace any portion of these Terms at any time.

Changes may occur due to:

  • Legal requirements
  • Operational improvements
  • Product updates
  • Security enhancements
  • Business development

The most current version will always be published on our website.

Your continued use of CozyPawsHub.store after any changes constitutes acceptance of the revised Terms.

4. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Violate any applicable laws.
  • Submit false information.
  • Attempt unauthorized access.
  • Interfere with website security.
  • Upload malicious software.
  • Transmit viruses or harmful code.
  • Copy or exploit website content without permission.
  • Engage in fraudulent transactions.
  • Use automated tools to scrape or collect data without authorization.

Improper use may result in suspension or permanent restriction of access.

5. Account Registration

Some features may require account creation.

You are responsible for:

  • Maintaining accurate information.
  • Protecting your password.
  • Keeping login credentials confidential.
  • Updating account information when necessary.
  • All activities conducted under your account.

If you suspect unauthorized access, please notify us immediately.

We reserve the right to suspend or terminate accounts involved in fraudulent or abusive activities.

6. Product Information

We strive to present accurate product descriptions, specifications, images, and pricing.

However:

  • Colours may vary depending on monitor settings.
  • Product dimensions may have slight manufacturing tolerances.
  • Packaging may occasionally differ from photographs.
  • Product availability may change without notice.

Images are intended for illustrative purposes and may include accessories not included unless specifically stated.

7. Pricing

All prices displayed on CozyPawsHub.store are listed in the currency shown at checkout.

Prices may change without prior notice.

We reserve the right to:

  • Correct pricing errors.
  • Cancel incorrectly priced orders.
  • Update promotions.
  • Modify discounts.
  • Remove expired offers.

If an obvious pricing error occurs, we may contact you before processing the order or cancel the transaction with a full refund.

8. Orders

Submitting an order does not automatically constitute acceptance.

Every order is subject to:

  • Payment verification
  • Inventory availability
  • Fraud screening
  • Shipping eligibility
  • Internal quality review

We reserve the right to refuse or cancel any order for legitimate business reasons.

Examples include:

  • Suspected fraud
  • Duplicate orders
  • Pricing errors
  • Inventory shortages
  • Violation of these Terms

9. Payment

We accept supported payment methods displayed during checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • Billing information is accurate.
  • Payment details are truthful and complete.

Orders may be delayed or cancelled if payment authorization cannot be completed.

10. Shipping

Shipping times shown on our website are estimates only.

Actual delivery may vary due to:

  • Customs inspections
  • Weather conditions
  • Carrier delays
  • Public holidays
  • Remote delivery locations
  • High seasonal demand

While we work closely with shipping partners, delivery dates cannot be guaranteed.

Please review our Shipping Policy for detailed information.

11. Returns and Refunds

Our Return & Refund Policy forms part of these Terms.

Customers requesting:

  • Returns
  • Refunds
  • Exchanges
  • Replacements

must comply with the procedures outlined in our Return & Refund Policy.

Each request is reviewed individually to ensure a fair outcome.

12. Promotions and Discounts

Promotional offers are available only during their stated validity period.

Unless otherwise specified:

  • Promotions cannot be combined.
  • Discount codes have no cash value.
  • Expired promotions cannot be reactivated.
  • We reserve the right to modify or withdraw promotions at any time.

Fraudulent use of promotional campaigns may result in order cancellation.

13. Gift Cards and Store Credit

Where available:

  • Gift cards are non-refundable.
  • Store credit cannot be exchanged for cash unless required by law.
  • Promotional credits may include expiration dates.

Lost or stolen gift cards may not be replaceable.

14. Intellectual Property

All content available on CozyPawsHub.store is protected by intellectual property laws.

This includes:

  • Logos
  • Branding
  • Product photography
  • Website design
  • Graphics
  • Icons
  • Text
  • Videos
  • Layout
  • Marketing materials

You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission.

15. User Content

If you submit:

  • Reviews
  • Comments
  • Photos
  • Testimonials
  • Suggestions
  • Feedback

you grant CozyPawsHub.store a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, publish, and display such content for marketing and operational purposes.

You represent that your submitted content:

  • Does not infringe third-party rights.
  • Is truthful.
  • Is not defamatory.
  • Does not contain unlawful material.

We reserve the right to remove inappropriate content.

16. Privacy

Your privacy is important to us.

Our collection, storage, and use of personal information are governed by our Privacy Policy.

By using our website, you consent to our data practices as described therein.

17. Third-Party Services

Our website may include links to third-party websites or services.

These links are provided solely for convenience.

We do not control or endorse third-party content and are not responsible for:

  • Website availability
  • Security
  • Privacy practices
  • Product quality
  • Third-party transactions

Your interactions with third-party websites are at your own risk.

18. Limitation of Liability

To the fullest extent permitted by applicable law, CozyPawsHub.store shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Website use
  • Product use
  • Shipping delays
  • Technical interruptions
  • Data loss
  • Business interruption
  • Loss of profits
  • Third-party actions

Our total liability for any claim shall not exceed the amount paid for the relevant order, except where prohibited by law.

19. Product Safety

Customers are responsible for using products appropriately and supervising pets during use.

Before using any product:

  • Inspect it for damage.
  • Follow any provided instructions.
  • Choose the appropriate size.
  • Monitor your pet during initial use.

No pet product is indestructible. Products showing wear should be replaced when necessary to ensure your pet's safety.

20. Indemnification

You agree to indemnify and hold harmless CozyPawsHub.store, its owners, employees, affiliates, partners, and service providers from any claims, damages, liabilities, costs, or legal expenses arising from:

  • Your misuse of the website.
  • Your breach of these Terms.
  • Violation of applicable laws.
  • Infringement of third-party rights.

21. Force Majeure

We shall not be held responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Epidemics or pandemics
  • Government actions
  • Labour disputes
  • Transportation disruptions
  • Power outages
  • Internet failures

Performance obligations will resume as soon as reasonably practicable.

22. Termination

We reserve the right to suspend or terminate access to CozyPawsHub.store without prior notice if we reasonably believe a user has:

  • Violated these Terms.
  • Engaged in fraudulent activity.
  • Attempted unauthorized access.
  • Misused our services.
  • Interfered with website operations.

Termination does not affect any obligations or liabilities incurred before termination.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which CozyPawsHub.store operates, without regard to conflict of law principles.

Where required by applicable consumer protection legislation, mandatory legal rights available to consumers shall remain unaffected.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

Any invalid provision shall be interpreted as closely as possible to reflect the original intent while remaining legally enforceable.

25. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Legal Notice, and any additional policies published on CozyPawsHub.store, constitute the complete agreement between you and CozyPawsHub.store regarding your use of our website and services.

They supersede any prior agreements, communications, or understandings relating to the same subject matter.

26. Contact Information

If you have any questions regarding these Terms of Service, please contact us using the information below.

CozyPawsHub.store

Business Address:
2077 Sainte-Catherine St. West
Montreal, Quebec H3H 1M6
Canada

Email: support@CozyPawsHub.store

Phone: (416) 937-0599

At CozyPawsHub.store, we are committed to providing a transparent, respectful, and trustworthy shopping experience. Guided by our Modern Japandi-inspired values of simplicity, functionality, and enduring quality, we appreciate the confidence you place in us and look forward to helping you create a comfortable home for your beloved pets.