Contact information
Welcome to CozyPawsHub.store.
We believe that exceptional customer service is just as important as offering thoughtfully designed products for your beloved pets. Inspired by our Modern Japandi philosophy, we strive to provide every customer with a calm, friendly, and reliable shopping experience from your first visit to long after your order arrives.
Whether you have a question about a product, need assistance with an order, or simply want to learn more about our collection, our Customer Support Team is always happy to help.
How to Reach Us
CozyPawsHub.store
Customer Support Email
We recommend contacting us by email for the fastest and most detailed assistance. Our support specialists carefully review every inquiry to provide accurate information and personalized solutions.
Telephone
(416) 937-0599
If you prefer speaking with a member of our team, you may contact us during our regular business hours.
Business Address
CozyPawsHub.store
2077 Sainte-Catherine St. West
Montreal, Quebec H3H 1M6
Canada
Please note that this address serves as our registered business contact location. Product returns should not be sent to this address unless our Customer Support Team has provided specific return instructions.
Customer Support Hours
Our support team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM
Saturday
10:00 AM – 3:00 PM
Sunday & Public Holidays
Closed
Messages received outside business hours will be answered on the next available business day.
What We Can Help You With
Our Customer Support Team is happy to assist with a wide variety of questions and requests, including:
- Product information
- Order status
- Shipping updates
- Tracking assistance
- Return requests
- Refund inquiries
- Exchange requests
- Product recommendations
- Payment questions
- Account assistance
- Website support
- General feedback
No matter the size of your inquiry, we are committed to providing clear communication and practical solutions.
Before Contacting Us
To help us assist you as efficiently as possible, please include the following information when contacting our support team regarding an existing order:
- Full name
- Order number
- Email address used for the purchase
- Product name
- Description of your inquiry
- Photos or videos if reporting a damaged or defective item
Providing complete information allows us to resolve most requests more quickly.
Response Time
We aim to respond to all customer inquiries as promptly as possible.
Typical response times are:
- Email inquiries: within 24–48 business hours
- Order-related requests: within 1–2 business days
- Return and refund inquiries: within 2–5 business days
- Shipping investigations: depending on carrier response times
During holidays, promotional events, or periods of unusually high demand, response times may be slightly longer. We appreciate your patience and understanding.
Order Support
If you have already placed an order and need assistance, our team can help with:
- Order confirmation
- Processing updates
- Shipping information
- Tracking assistance
- Delivery questions
- Address correction (before shipment)
- Cancellation requests (when eligible)
- Missing item reports
Please note that once an order has entered the fulfillment process, certain changes may no longer be possible.
Returns & Refund Assistance
If you need to request a return, exchange, or refund, our Customer Support Team will guide you through every step of the process.
Before returning any product, please contact us so we can provide:
- Return authorization (if required)
- Return instructions
- Packaging guidance
- Eligibility review
- Refund information
Our goal is to make the process as simple, transparent, and fair as possible.
Product Questions
Not sure which product is right for your pet?
We are happy to help you choose from our collection of thoughtfully designed pet comfort products.
Whether you're looking for:
- Cooling mats
- Elevated pet beds
- Foldable pet houses
- Cozy sleeping spaces
- Pet accessories
our team can provide general product information to help you make an informed purchasing decision.
Shipping Support
If you need assistance with shipping, we can help answer questions regarding:
- Shipping estimates
- Tracking updates
- Delivery delays
- Customs information
- Lost packages
- Damaged deliveries
- Incorrect shipments
We work closely with our logistics partners to ensure your order reaches you safely and efficiently.
Commitment to Customer Care
At CozyPawsHub.store, customer care is at the heart of everything we do.
We understand that every pet is a cherished member of the family, and we believe every customer deserves attentive, respectful, and professional support.
Our approach is guided by the principles of our Modern Japandi-inspired brand:
- Simplicity in communication
- Honesty in every interaction
- Thoughtful solutions
- Reliable service
- Long-term customer relationships
We continually work to improve our services based on customer feedback and strive to create a shopping experience that is both enjoyable and trustworthy.
Privacy & Security
Your privacy is important to us.
Any personal information you provide when contacting our support team will be handled in accordance with our Privacy Policy and used only for legitimate customer service purposes.
We are committed to protecting your information and maintaining a secure communication environment.
Feedback & Suggestions
We always welcome your feedback.
If you have ideas on how we can improve our products, website, or customer service, we would love to hear from you.
Your suggestions help us continue building a better experience for pet owners around the world and allow us to refine our products and services with care and intention.
Stay Connected
Our mission extends beyond selling pet products. We aim to create a welcoming community where comfort, quality, and thoughtful design come together to support happier lives for pets and their families.
Whether you are purchasing your first cooling mat or furnishing a cozy resting place for your companion, we are grateful to be part of your journey.
Contact Summary
CozyPawsHub.store
Business Address
2077 Sainte-Catherine St. West
Montreal, Quebec H3H 1M6
Canada
Email
support@CozyPawsHub.store
Phone
(416) 937-0599
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday & Public Holidays: Closed
Thank you for choosing CozyPawsHub.store. We appreciate your trust and look forward to providing you with premium pet comfort products and dependable customer support whenever you need us.