Shipping policy

Effective Date: July 28, 2026

Welcome to CozyPawsHub.store. We believe that every order deserves careful attention from the moment it is placed until it arrives at your doorstep. Inspired by our Modern Japandi philosophy of simplicity, functionality, and reliability, we are committed to providing a smooth, transparent, and dependable shipping experience for every customer.

This Shipping Policy explains how orders are processed, shipped, delivered, tracked, and supported. By placing an order with CozyPawsHub.store, you acknowledge that you have read and accepted the terms outlined below.

Our Shipping Commitment

At CozyPawsHub.store, we carefully select products designed to improve the comfort and wellbeing of pets while maintaining high standards of quality and customer satisfaction.

Every order is handled with care, and we work with trusted logistics partners to ensure products arrive safely and efficiently.

Our goals are to provide:

  • Reliable order processing
  • Secure packaging
  • Transparent delivery updates
  • Worldwide shipping availability
  • Responsive customer support
  • Fair shipping practices

Although occasional delays may occur due to circumstances beyond our control, we are committed to keeping customers informed throughout the shipping process.

Shipping Destinations

We proudly offer worldwide shipping to many countries and regions.

Delivery availability depends on:

  • Local shipping regulations
  • Carrier coverage
  • Customs requirements
  • Product restrictions
  • Political or environmental conditions

Certain remote areas or islands may require additional delivery time.

If we are unable to deliver to your location, our support team will notify you as soon as possible and arrange an appropriate solution.

Order Processing Time

After your order has been successfully placed and payment has been confirmed, our team begins preparing your purchase.

Typical processing time is:

1–3 business days

Processing includes:

  • Order verification
  • Payment confirmation
  • Inventory allocation
  • Product inspection
  • Secure packaging
  • Shipping label creation
  • Carrier collection

Orders placed during weekends or public holidays will be processed on the next available business day.

During peak shopping periods, processing times may be slightly longer.

Estimated Delivery Time

Once your order has been shipped, the estimated delivery time is generally:

7–10 business days

Actual delivery times may vary depending on:

  • Destination country
  • Customs clearance
  • Carrier performance
  • Weather conditions
  • Public holidays
  • Local delivery services

These estimates are provided for convenience and should not be interpreted as guaranteed delivery dates.

Shipping Confirmation

Once your package has been dispatched, you will receive a shipping confirmation email.

This email typically includes:

  • Order number
  • Shipping carrier
  • Tracking number (when available)
  • Tracking link
  • Shipment confirmation

Please allow a short period for tracking information to become active after receiving your shipping confirmation.

Order Tracking

Most shipments include tracking information.

Tracking updates are provided directly by the shipping carrier and may occasionally experience delays between scan events.

Depending on the carrier, updates may include:

  • Shipment accepted
  • In transit
  • Customs processing
  • Out for delivery
  • Delivered

If your tracking information has not updated for several days, please contact our Customer Support Team and we will gladly assist you.

Shipping Fees

Shipping costs, when applicable, are displayed during checkout before payment is completed.

From time to time, CozyPawsHub.store may offer:

  • Free worldwide shipping
  • Promotional shipping discounts
  • Seasonal shipping campaigns

Eligibility for promotional shipping offers is determined at checkout.

Shipping fees are generally non-refundable unless required by law or when the shipping issue was caused by our error.

Customs, Duties and Taxes

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Local taxes
  • Government fees
  • Brokerage charges

These charges are determined by the destination country's customs authorities.

Unless otherwise stated during checkout, customers are responsible for any applicable customs duties, taxes, or import fees imposed by local authorities.

Because customs regulations vary by country, CozyPawsHub.store cannot predict or guarantee these charges.

Customs Delays

Occasionally, international shipments may experience customs inspections.

Customs processing is conducted independently by government authorities and is beyond our control.

These inspections may extend delivery times.

We appreciate your patience should customs clearance require additional processing.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Please carefully verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • City
  • State or province
  • Country
  • Telephone number

Incorrect or incomplete addresses may result in:

  • Delivery delays
  • Returned packages
  • Failed deliveries
  • Additional shipping costs

If you notice an error after placing your order, please contact us immediately.

While we will do our best to update your information before shipment, changes cannot be guaranteed once an order has entered processing.

Address Changes

Shipping addresses may only be changed before the order has been dispatched.

After shipment has begun, address modifications depend entirely on the shipping carrier's policies and may not be possible.

Additional carrier fees may apply for requested address changes.

Multiple Item Orders

Orders containing multiple products may be shipped:

  • Together in one package
  • Separately in multiple shipments

This depends on:

  • Warehouse availability
  • Product location
  • Inventory status
  • Packaging requirements

If your order arrives in multiple shipments, you will not be charged additional shipping unless stated during checkout.

Delivery Attempts

Shipping carriers may attempt delivery more than once.

If delivery cannot be completed, carriers may:

  • Leave a delivery notice
  • Hold the package at a local collection point
  • Return the shipment to the sender

Customers are responsible for monitoring tracking information and responding promptly to carrier notifications.

Failed Deliveries

A shipment may be returned if:

  • Incorrect address provided
  • Recipient unavailable
  • Package refused
  • Customs fees unpaid
  • Delivery attempts exceeded

If a package is returned under these circumstances, additional shipping charges may apply before reshipment.

Lost Packages

If your package appears lost during transit, please contact us promptly.

Our team will initiate an investigation with the shipping carrier.

Depending on the investigation outcome, we may provide:

  • Replacement shipment
  • Store credit
  • Refund

Resolution time varies according to the carrier's investigation process.

Damaged Packages

If your package arrives visibly damaged, we recommend:

  • Inspecting the contents immediately.
  • Taking photographs of the packaging.
  • Photographing any damaged products.
  • Contacting our Customer Support Team as soon as possible.

Providing clear documentation allows us to resolve claims more efficiently.

Depending on the circumstances, we may offer:

  • Replacement
  • Partial refund
  • Full refund
  • Alternative solution

Missing Items

If your order appears incomplete:

  • Verify all packages have been delivered.
  • Check tracking information.
  • Inspect packaging carefully.

If an item is still missing, please contact us with:

  • Order number
  • Product name
  • Photos of received items
  • Photos of packaging

Our team will investigate and provide an appropriate resolution.

Delivery Delays

Although we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control.

Examples include:

  • Severe weather
  • Customs inspections
  • Transportation disruptions
  • Public holidays
  • Carrier network congestion
  • Natural disasters
  • Political events
  • Global supply chain disruptions

We appreciate your patience during these situations.

Order Cancellations

Orders may be cancelled before processing begins.

Once an order has entered packing or shipping, cancellation may no longer be possible.

If cancellation cannot be completed, customers may request a return after delivery in accordance with our Return & Refund Policy.

Risk of Loss

Ownership and risk of loss generally transfer to the customer upon successful delivery by the shipping carrier, except where otherwise required by applicable consumer protection laws.

Customers are encouraged to provide a secure delivery location.

Packaging

We carefully package every order to protect products during transportation.

Our packaging aims to balance:

  • Product protection
  • Shipping efficiency
  • Environmental responsibility

Packaging materials may vary depending on product size, destination, and warehouse location.

Force Majeure

CozyPawsHub.store shall not be held responsible for shipping delays resulting from events beyond our reasonable control, including but not limited to:

  • Floods
  • Earthquakes
  • Fires
  • Hurricanes
  • Pandemics
  • Government actions
  • Labour disputes
  • Transportation interruptions
  • Internet failures
  • Carrier service disruptions

Delivery schedules may be adjusted until normal operations resume.

Shipping Policy Updates

We reserve the right to modify this Shipping Policy at any time to reflect:

  • Changes in shipping operations
  • Carrier requirements
  • Legal obligations
  • Service improvements
  • Business developments

The most current version will always be available on CozyPawsHub.store.

Continued use of our website following policy updates constitutes acceptance of the revised terms.

Contact Information

If you have any questions regarding shipping, order tracking, delivery status, customs, or packaging, our Customer Support Team is always happy to assist.

CozyPawsHub.store

Business Address:
2077 Sainte-Catherine St. West
Montreal, Quebec H3H 1M6
Canada

Email: support@CozyPawsHub.store

Phone: (416) 937-0599

At CozyPawsHub.store, we believe that every delivery is an extension of the trust you place in us. Guided by our Modern Japandi values of simplicity, reliability, and thoughtful care, we strive to ensure that every order—from a cooling mat to a cozy pet house—arrives safely, efficiently, and ready to bring comfort to your beloved companion.