Contact
We'd Love to Hear From You
At CozyPawsHub.store, every customer is important to us. Whether you have a question about a product, need help with an order, or simply want guidance in choosing the right comfort solution for your pet, our team is always happy to assist.
We are committed to providing friendly, professional, and responsive customer service that reflects the calm, thoughtful values of our Modern Japandi-inspired brand.
Customer Support
Our email support is the fastest way to reach us. We aim to respond to all inquiries within 24–48 business hours.
Phone
(416) 937-0599
Our customer service team is available during regular business hours to answer your questions and provide assistance.
Business Address
CozyPawsHub.store
2077 Sainte-Catherine St. West
Montreal, Quebec H3H 1M6
Canada
Please note that this address is our business contact location. Returns should only be sent after receiving return instructions from our Customer Support Team.
Business Hours
Monday – Friday
9:00 AM – 6:00 PM
Saturday
10:00 AM – 3:00 PM
Sunday & Public Holidays
Closed
We Can Help With
Our team is happy to assist you with:
- Product recommendations
- Order status updates
- Shipping information
- Tracking assistance
- Returns & refunds
- Exchanges
- Product care questions
- Payment inquiries
- Website support
- General feedback
Before You Contact Us
To help us resolve your request as quickly as possible, please include:
- Your full name
- Order number (if applicable)
- Email used for your purchase
- Product name
- A brief description of your question or concern
- Photos or videos if reporting a damaged or defective item
Our Promise
We believe that excellent customer service should feel just like our products—comfortable, dependable, and thoughtfully designed.
Every message is handled with care because we understand that behind every order is someone who wants the very best for their pet.
Thank you for choosing CozyPawsHub.store. We appreciate your trust and look forward to helping you create a more comfortable home for your beloved companions.